FAQ

Track Your Order

You can track your order status using your tracking number. Please allow 24–48 hours from when your order is placed and processed for the status to update.

How Do I Change or Cancel My Order?

Response Time: Please allow 24–48 hours.
Customer Service Hours:
- Tuesday–Friday: 11:00 AM – 6:00 PM
- Saturday: 12:00 PM – 6:00 PM (EST)
- Closed: Sunday, Monday & major holidays

Cancellations:

Contact us as soon as possible to cancel your order.
If cancelled before acceptance, a refund will be issued to the original payment method.
If the order is already accepted, it must be returned according to our return/exchange policy.

Payment Methods

We accept:

Credit Cards: Visa, MasterCard, Discover, American Express
Digital Payments: PayPal, Google Pay, Afterpay, Shop Pay

Gift Certificates:

Boutique-issued gift certificates are only redeemable in-store or at events.
To use a gift certificate for an order, please call the boutique directly to place your order and bring it in at pick-up.

Shipping & Delivery

Tracking Your Package:

Your shipping confirmation email contains a tracking link.
You can also enter your tracking number at USPS.com.
For free shipping or local pick-up, contact the boutique for delivery status.

Shipping Notifications:

You will receive an automatic confirmation email after placing an order.
A shipping confirmation email is sent once your order is processed and ready to leave the boutique.
Please note: the shipping confirmation does not mean the carrier has picked up your package.

Shipping Times:

Standard shipping: 5–7 business days
Priority shipping: 3–5 business days (in stock), 7–10 business days (out of stock)
Shipping & handling begins after payment is processed.

Same-Day Pick-Up:

Phone orders can be picked up the same day if items are in stock.

Receiving Your Order

Shipping & handling: 3–5 or 5–7 business days (depending on stock or backorder)
A tracking number will be provided once your item has shipped

Damaged Items

Email a photo and description of the damage to meikasboutiquenmore@gmail.com
Boutique credit may be issued if criteria are met
Some adult items may fall under factory warranty and may not be eligible for credit

Returns & Exchanges

Exchanges Only – No Refunds:

Boutique customers: exchanges only
Adult boutique customers: no returns or refunds
Items must be unused and in original condition
Final Sale Items: Clearance clothing, shoes, jewelry, eyelashes, fragrances, hats, lingerie, adult novelties, and accessories cannot be exchanged or returned

Exchange Policy:

You have 7 calendar days from receipt to request an exchange
Boutique credit may be issued if an item is out of stock

Shipping Costs for Returns:

Customers are responsible for return shipping costs
Shipping costs are non-refundable

Contact Us

Email: meikasboutiquenmore@gmail.com
Phone: (517) 214-2691
Mailing/Return Address:
913 W. Holmes Rd, Suite #151
Lansing, MI 48910

Please include:

Full name
Contact information
Order number
Photos of items (if necessary)

Response Time: 24–48 hours during business hours listed above.